In today’s world of spin and hyperbole it is hardly surprising that any claims made by a company are scrutinised with, at best, a pinch of salt or, at worst, a healthy dose of cynicism. We, too, frequently make claims about the quality and high standards of our self catering holiday accommodation. But we have the hard evidence to back up our positive assertions. For Gael Holiday Homes is pleased to note that we have retained our TripAdvisor Excellence Award for 2012!
Such success does not happen by accident. A huge thank you goes out to our handpicked band of property owners who consistently go above and beyond to ensure the expectations of visitors are exceeded. Their hard work, all year round, has maintained the high quality we have become renowned for. Well over 50 properties are listed on TripAdvisor, via the Gael Holiday Homes account, with all that have reviews to date being rated as either excellent or very good. Running in conjunction with Gael Holiday Homes’ own guest satisfaction programme, the published TripAdvisor reviews are sought mainly through invitation instigated by us off the back of our programme.
Every year TripAdvisor and Flipkey rate their leading self-catering rental management clients and it has been as direct result of the many wonderful reviews by guests that Gael Holiday Homes has been recognised for excellence. To qualify businesses must maintain an average overall holiday property rating of four or higher out of a possible five, as reviewed by travellers on TripAdvisor.
Commented Les Robinson of Gael Holiday Homes: “We are delighted – but maybe not entirely surprised – to retain this important excellence award. Thanks to the hard work of our property owners we can truly say our properties are at the top end of customer satisfaction. This accolade gives us the confidence to know that when we say our self catering accommodation is top quality that is what customers will receive each and every time they visit the Highlands.”
TripAdvisor is the leading travel review site on the internet and to receive consistently positive feedback is an achievement that is well worth shouting about. Gael Holiday Homes emulates TripAdvisor with its own on-site guest rated quality assurance programme, which closely follows the TripAdvisor review system. This, too, is proving influential in helping our property owners win repeat business.
Added Les Robinson: “We are delighted that guests are enjoying top quality self-catering accommodation in the Scottish Highlands and that our owners offer the best of accommodation combined with the best service levels. Without our clients ‘buying in’ to receive guest feedback and acting upon it, it would not be possible to offer such a high standard of accommodation. We are grateful for this support and would like to thank all of you who have taken the time to give your opinions and experiences. Without your help, and that of our property owners, we would not be such a strong competitor in the Scottish self-catering holiday home market place.”
Website visitors can therefore be assured that when we say top quality: we mean top quality.